ASE Fusion Middleware
Oracle
Guadalajara\ Zapopan, MX,Mexico, MX
hace 1 día

Preferred Qualifications

A. SOA Suite hire details Job Description of SOA Suite Technical Lead* Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.* Resolve high level, very complex, or previously unknown issues requiring expert technical knowledge of Oracle Fusion Middleware Products and supporting troubleshooting tools.* Support various Oracle Fusion Middleware Components and Workflows and Business Processes.* Performance tune Oracle Fusion Middleware Solution Stacks.* Apply knowledge of Oracle Fusion Middleware installation.* Troubleshoot and debug all the tiers in the Oracle Fusion Middleware tech stack.* Work with the customer to establish action plans and provide guidance in support of Oracle Fusion Middleware.* Research technical and industry related issues in the Oracle Fusion Middleware space.Technical Lead Skills and Experience Profile;•Very skilled in English both speaking and written•Drive troubleshooting calls leading several Oracle engineers for analysis•Bachelors Degree: Information Systems, Computer Science, or Engineering required to establish the basic understanding of computer systems and standard processes for implementing software•Oracle SOA Suite product training •Oracle Weblogic Server product training•Experience with installation and configuration of Oracle SOA Suite product stack to support customer assistance and troubleshooting•Experience with upgrade of Oracle SOA Suite product stack•Experience with data collection tools to support troubleshooting of errors, performance, and configuration •Exposure and experience with multiple customer designs and implementations to be in position to evaluate and recommend work around solutions and functionality design

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other
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