Client Service Rep 4
IQVIA Holdings Inc.
Mexico City, Mexico
hace 5 días

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients.

Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Business model structured in order to give to the current clients the service for what they are paying for. Client Service + KAM + Consultant.

Provide day to day guidance and support to clients. Learns the technical skills necessary to answer client queries, business answers and maintain logs and ensure follow through.

Develops the interpersonal skills necessary to build effective business relationships with defined clients. Develops an understanding of clients’ potential business needs.

Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle.

Provides support to other team members.

Minimum Education, Experience, & Specialized Knowledge Required :

Bachelor’s degree or equivalent and some related work experience required. Experience in an IMS role preferred and pharmaceutical experience preferred.

English : required

Additional Requirements :

Proficient in PC applications such as Excel. Ability to communicate effectively with various levels in the organization (written and oral).

Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Nielsen platforms - Retail Index & ScanTrack

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare.

Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

2020-07-14 00 : 00 : 00

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