HR Advisor Mexicali Recent Graduates
HSBC
Baja California, Baja California
hace 3 días
source : Ecadoo

HSBC is committed to building a culture where all employees are valued respected and where their opinions count We want to build a culture where our employees are comfortable in bringing their whole self to work regardless of gender age sexuality ethnicity disability religious belief background and any other aspect of personal difference HSBC employees are committed to act with courageous integrity and standing firm for what is right We are reliable open to different ideas and cultures and connected with customers community regulators and with each other HR Advisor Mexicali Role Purpose Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with advice to help resolve the challenges Relationship manage and co ordinate support for enquiries that touch multiple areas of HR this may involve co ordinating multiple HR specialists to resolve complex people issues Identify and raises awareness on complex interpretation of policy and procedures Support the Change journey for People managers around a broad range of HR Processes Give support and encourage customer adoption of HR Systems and tools Principal Accountabilities Provide advice and guidance through a range of channels e g case management tools click to chat and telephone balancing face to face contact as necessary Apply a risk based approach within the commercial context and considering the need to protect and promote the bank s reputation when providing support and guidance related to people issues Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise escalating for guidance or decisions where appropriate Escalate flaws gaps in policy and process to the appropriate relationship manager in the HR Advisory team and or the customer contact support team and or the appropriate GSO area or CoE Work with the HR business in order to influence appropriate changes Deliver outstanding customer service to employee and managers and escalate to them when necessary Communicate regularly with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvementContribute to activities that improve engagement and everyday talent and performance Contribute to the wider objective to make HSBC the Best Place to work by encouraging supporting and working well with colleagues and adhering to the bank s Values and Behaviors Understand the HR Advisory team s vision of success and how this fits into the wider HR Strategy and vision for HR Transformation programmes champion this vision to the business using the HR system to follow up any queries Continually reassess the operational risks associated with the role and inherent in the business taking account of changing economic or market conditions legal and regulatory requirements operating procedures and practices management restructurings and the impact of new technologyProactively interact with other HR and business managers to understand issues and optimize operational delivery Knowledge Experience 1 or 2 years of HR management experience Trainee and intership experience could be relevant Practical experience gained in one or more of Employee Relations Performance Reward or Learning Talent Development This may have been gained in an HR role or from managing a team of people Ability to understand complex situations and provide clear guidance and where necessary challenge to others Accurate and detail conscious able to quickly spot errors in data and gaps in information confidently seeking clarification and explanation A proactive self starter with a can do customer focused approach who can learn quickly from experience An understanding of the business environment within HSBC and or the industry to ensure that advice guidance aligns with business aims goals Time Management and Organizational AbilityQualifications English and preferably one other Group Strategic language such as Portuguese or French Bachelor s Degree in Psychology Administration International Business al Interesados mandar su cv al correo que viene en los datos de la vacante

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