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Col. Jardines de la Victoria 44900 Guadalajara, JAL Mexico
High school degree / Equivalent. Previous experience in customer service and familiarity with FedEx products and services preferred.
Excellent human relations and organizational skills required. Basic PC skills required. Flexibility to work different shifts required.
Experience working in a fast-paced environment preferred. Proficiency in English required.
responds to customer’s needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service. x000D
Provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
Prepares labeling for all packages that will be ground-shipped to ’s location to meet customer’s shipping schedules and requirements.