Establish the optimal organizational design, processes and procedures to achieve objectives.
Take an active role as a business leader within the team and support the overall objectives of the business.
Responsible for meeting and exceeding Service Level Agreements and customer expectations.
Using service provider's metrics, track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners.
Identify, develop, and implement best practice procedures for the R2R, P2P and O2C Streams.
Ensure FSSC adopt best practices and continuous improvement programs
Manage all staff, including hiring, training, distribution of workload, coaching and organization structure to ensure development of associates.
Provide excellent service to internal and external customers, addressing and resolving Customers' issues and concerns. Work closely with all business partners to ensure compliance with processes that will facilitate timely processing of operations.
Educate the business on standard processes and the internal control policies.
Audit the FSSC work for accuracy and compliance with established procedures.
Monitor overall ERP system and interfaces, using relevant reporting, for technical issues and work closely with technical support to resolve.
Ensure that Business Continuation Process is up to date, in place and can be activated if required.
Bachelor's degree in Finance / Accounting; accounting knowledge.
Finance Accounting proven experience either in FSSC environment or in Country regional Finance role.
Experience with change management as well as working in a multicultural and international environment.
Understanding of relevant regional accounting practices and the regulatory environment.
Experience in continuous improvement initiatives, root cause analysis and project management.
Genuine interest in business process standardization.
Drive for results and demonstrate a decisive coaching leadership style.
Advanced English Level (oral and written).