Provide technical support and system administration
IT support function starting from end user support to network support
Market leading banking software provider
The main responsibilities are :
Analyze, troubleshoot, and resolve complex technical problems that impact production systems within the organization.
Manage the daily operation of Active Directory, Exchange, Lync, SCCM, Office 365 and VMware systems. Monitor resource utilization, including such items as CPU, memory, and disk utilization.
Report on system utilization and plan / implement recommended maintenance as required. Perform impact analysis as appropriate.
Write comprehensive documents for building, troubleshooting, installing and supporting Active Directory, Exchange, Lync and VMware servers and applications.
Day to day problem solving of any IT tickets related to Active Directory, Exchange, Office 365, SCCM and VMware.
Automate operational tasks using shell scripts and Windows PowerShell.
Handle certificate requests, generating and installing certificates - both from an internal CA as well as a public one.
Maintain and update hardware firmware and driver software.
Create and maintain documentation related to infrastructure and architecture of all systems.
Ensure process for monitoring, backup and recovery, security, and change management are established and documented.
Provide technical support and design for enterprise SAN storage solutions.
Perform or oversee the hardware refresh cycles and code upgrades for the SAN, servers, and other network- related infrastructure.
Provide Tier 3-4 support for regional site infrastructure and assist with capacity planning for regional and data center infrastructure systems.
Bachelor's degree in Computer Science or equivalent work experience. 4+ years of experience within a large, complex corporate structured IT environment or equivalent demonstrable knowledge.
Minimum 3 years Active Directory, Exchange, Lync, SCCM and VMware specific experience. Experience working in a high pressure computer operations environment.
Ability to work on multiple projects with minimal supervision. Abilities to meet time sensitive deadliness and multi-tasking essential.
Strong knowledge of IP-based and fiber networking for SAN / NAS technologies.
Competitive salary and company perks