DELIVERY MANAGER
Rockwell Automation, Inc.
Mexico City, MX
hace 5 días

Position Summary

Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable.

Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.

When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority.

Because when you succeed, we succeed.

Role Purpose :

Responsible for lead the territory service managers to execute Rockwell Automation's subscription and services contracts

Key Responsibilities :

  • Partner with RA Sales and Distributors to ensure collaboration between sales and service delivery focused on meeting the short and long term needs of customers and driving business results.
  • Achieve Annual Revenue, OE / margin, utilization, productivity, and customer satisfaction index targets.
  • Ensure successful Project Delivery & Contractual Commitments as well as communication plans to keep RA Sales and Distribution informed.
  • Interact with COEs as needed to aligned strategy and ensure the delivery for our customer.
  • Engage in constructive conflict resolution, pre and post sales, with stakeholders including customers, sales, channel, and BU.
  • Recruit, retain, and develop best talent for services leadership team and field talent base needs.
  • Ensure resources deliver solutions that link customer drivers and create value for the customer.
  • Ensure key growth strategies.
  • Assures the consistent utilization and implementation of standard processes and tools within the region
  • Own the delivery strategy
  • Knowledgeable of industry trends and competitive environment including current and future customer needs.
  • Maintain close linkage with CSM & SSB Business Leaders to ensure the right service / solution offerings are developed and presented across all customer segments.
  • Have intimate knowledge on how services are organized and delivered Collaborate with them on behalf of customers.
  • Ability to motivate others to make customers successful
  • Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
  • Compliance with internal process
  • Qualifications

    Skills, Knowledge, Experience and Education

  • Experience with understanding customer buying behaviors & processes
  • Have knowledge on how services are organized and delivered Collaborate with them on behalf of customers.
  • Comprehending the needs and requirements of services to support in best way the business as needed
  • P&L management experienced
  • Delivery business experienced
  • Leadership skills. Ability to develop direct reports
  • Experience meeting demanding deadlines and changing priorities. Capability of Managing Multiple Priorities.
  • Ability to motivate and work with others to
  • Ability to develop consistent processes within LAR
  • Ability to work with cross functional teams and multicultural teams.
  • Excellent presentation and communication skills (written and verbal) to various levels of customer’s organization.
  • Self-starter with strong collaboration skills
  • Education and Experience

  • Bachelor of Science in Computer Engineering / Electrical / Electronic / Automation / Business Administration, preferable with Master Degree / MBA in relevant subjects
  • Typically requires a minimum of eight years on leadership role with morre than 40 reports
  • Strong services and operations knowledge
  • Project Management; field service, project development experience is a plus.
  • Industry knowledge
  • Communications skills
  • Commercial Skills
  • Advanced English
  • Spanish / Portuguese will be a plus
  • Able travel 15% time
  • Temperament

  • Ability to interact and collaborate with different levels within the organizations.
  • Strong team leader / contributor.
  • High energy, driven and enthusiastic about opportunities to establish and implement new approaches.
  • Factors of Complexity

  • Ability to manage multiple streams of work in parallel to achieve objectives.
  • Ability to work in complex environments; and managing different customer work styles and different country needs.
  • Accepts Role Requirements

  • Responsible for effectively influencing a multi-disciplinary team of people
  • Business Group

    Control Products and Solutions

    Job Category

    Software and Engineering

    Company Overview

    Over centuries, the world has evolved and advanced. New innovations change how we work. How we live. How things get made.

    The next industrial evolution is here a new test of intelligence for humans and machines. Where breakthroughs are hard won and success requires sifting through overwhelming data for insights, clarity and confidence.

    Rather than fearing change, we embrace its possibilities. We know how to connect the imaginations of people with the potential of machines to make the world work better.

    More intelligent. More connected. More productive.

    We stand with the problem solvers, the builders, the makers, the innovators because we belong to that community. And we stand ready to lead the way.

    At Rockwell Automation, we are expanding human possibility.

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