Medical Information Specialist I (Looking for QFBs or MDs with fluent level of English)
PPD
MX Mexico City Mexico City MX Av Insurgente
hace 17 horas

Summarized Purpose :

Provides technical and medical information, and / or performs intake of adverse events / product complaints with quality customer service.

Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.

The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions :

  • Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
  • Processes fulfillments and provides clinical trial information or after-hours on call support.

  • Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
  • Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
  • Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
  • Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
  • As needed, researches medical literature and drafts responses for such inquiries.

    Qualifications :

    Education and Experience :

  • Bachelor's degree or equivalent and relevant formal academic / vocational qualification
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
  • Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.
  • Knowledge, Skills and Abilities :

  • Excellent verbal and written communication skills
  • Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
  • Proficient computer and keyboarding skills
  • Good interpersonal skills
  • Ability to work independently as well as part of a team.
  • Ability to interpret client provided complex medical and technical information
  • Organizational and time management skills
  • Ability to maintain a positive and professional demeanor in challenging circumstances
  • Management Role :

  • No management responsibility
  • Working Conditions and Environment :

  • Work is performed in an office environment with exposure to electrical office equipment
  • Constant interaction with clients / associates required
  • Constant attention to detail-visual, mental
  • Constant multi-tasking
  • Daily exposure to high pressure, intense concentration needed
  • Rotating shifts may be required
  • Occasional driving to site locations with occasional travel
  • Long varied work hours required occasionally
  • Physical Requirements :

  • Frequently stationary for 6-8 hours per day
  • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
  • Occasional mobility required
  • Occasional crouching, stooping, bending and twisting of upper body and neck.
  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 6-9 kgs.
  • Ability to access and use a variety of computer software developed both in-house and off-the-shelf
  • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
  • Frequently interacts with others to obtain or relate information to diverse groups.
  • Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
  • Requires multiple periods of intense concentration.
  • Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
  • Ability to perform under stress
  • Regular and consistent attendance
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