PRIMARY RESPONSIBILITY : The Enterprise ServiceNow Architect will be a leader in strategy and innovation in the evaluation of existing systems and technologies and development of strategic solutions and blueprints to solve stated business challenges facing the Enterprise Architecture infrastructure.
The incumbent will focus on a service- oriented architecture style to lead enterprise wide design, research, testing and evaluation of new technologies that improve and enhance Enterprise Systems reliability, availability and serviceability.
The architect will collaborate with internal and external partners to ensure that technology decisions and blueprints align with the overall Enterprise Architecture Framework.
KNOWLEDGE / SKILLS / ABILITY : Excellent knowledge of ServiceNow solutions, application services, customization and implementation.
Deep expertise around industry best practices in the various aspects of IT, technology trends, enterprise operations knowledge and the ability to develop solutions to implement key business strategies.
Strong communication, collaboration, and leadership skills with technical organizations and management teams. Ability to establish rapport and drive consensus and change at all levels of the organization.
Ability to communicate technical info and ideas so others will understand. Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. Ability to successfully work and promote inclusiveness in small groups.
Ability to provide FANATICAL support. JOB COMPLEXITY : Directs the overall strategy, architecture and process improvements for the ServiceNow Platform.
Implementation of best practices; assessment of new technologies; implementation of pocs; capacity planning; performance tuning.
Maintains an organization-wide view current and future business and application architecture in support of goals and objectives.
Identifies business requirements that affect the enterprise architecture and provide solutions that integrate into the overall architectural vision and strategy.
Provides leadership and expertise in the development of standards, architectural governance, design patterns and IT practices.
SUPERVISION : Determines methods and procedures on new assignments. Provides technical guidance to Solutions Architects and development teams.
EXPERIENCE / EDUCATION : Bachelor’s degree in a technology related field required, PLUS 5 years of solutions architecture experience and 2+ years of progressively responsible Enterprise Architecture experience.
Demonstrated ability to consistently provide FANATICAL support. PHYSICAL DEMANDS : General office environment. Moderate levels of stress may occur at times.
May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24 / 7 operations.
Occasional travel, less than 10%. POLICY COMPLIANCE : Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions.
We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.
Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission.
We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.
We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
If you have a disability or special need that requires accommodation, please let us know.