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Verify and audit expense reports for compliance to policy. Respond to questions regarding expense process. Post expense reports for payment.
Audit employee expense reports online for accuracy and compliant with the T&E policy and Country Guidelines.
Address all inquiries and / or complaints in a timely and professional manner
Manage complex cases until query resolution
Collaborate effectively with internal GBS Travel & Expenses functions for queries resolution
Ensure that SLA and KPIs are completed with the required quality and speed
Investigate and resolve T&E related issues or queries
Provide data to the reporting and analytics team for management reports
Recommend process improvements to gain efficiency and productivity
Degree with experience in Travel Specialist, preferred Finance Specialist
2-3 years of experience in similar role is strongly preferred
English and Spanish fluent language
Excellent written and verbal communication skills
Ability to provide superior customer service and quick responses to inquiries