Global Travel Services Senior Specialist
ABB
San Luis Potosi, San Luis Potosi, Mexico
hace 4 días

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions : gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Verify and audit expense reports for compliance to policy. Respond to questions regarding expense process. Post expense reports for payment.

Your responsibilities

  • Audit employee expense reports online for accuracy and compliant with the T&E policy and Country Guidelines.
  • Address all inquiries and / or complaints in a timely and professional manner
  • Manage complex cases until query resolution
  • Collaborate effectively with internal GBS Travel & Expenses functions for queries resolution
  • Ensure that SLA and KPIs are completed with the required quality and speed
  • Investigate and resolve T&E related issues or queries
  • Provide data to the reporting and analytics team for management reports
  • Recommend process improvements to gain efficiency and productivity
  • Your background

  • Degree with experience in Travel Specialist, preferred Finance Specialist
  • 2-3 years of experience in similar role is strongly preferred
  • English and Spanish fluent language
  • Excellent written and verbal communication skills
  • Ability to provide superior customer service and quick responses to inquiries
  • SAP desirable
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