Command Center Supervisor Workforce Capacity Sr
Banamex
Estado de Mexico, Estado de Mexico
hace 2 días
source : Ecadoo

The Workforce Cap Sr Supervisor provides leadership and supervisory responsibility for medium sized operational administrative team s of clerical support employees Good understanding of procedures and concepts within own technical subject area and a basic knowledge of other areas in order to understand how they relate to own area Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction job family Improves process efficiencies in support of unit objectives Requires a basic conceptual practical grounding in policies as they apply to the business Developed communication and diplomacy skills are required in order to exchange potentially complex sensitive information Typically deals with variable issues with potentially broader business impact Influences decisions through advice counsel facilitating services to others or through joint accountability for volume quality and timeliness of end results No direct responsibility for financial or resource planning Work generally affects own team as well as other closely related work teams Full supervisory responsibilities including duties such as performance evaluation compensation hiring disciplinary and terminations as well as direction of daily tasks and responsibilities Responsibilities Supervises a medium team of support staff that operates a control desk supporting a department within the organization typically up to 25 Addresses and resolves exceptional unusual situations Evaluates subordinates performance and makes recommendations for pay increases promotions terminations staffing etc Uses discretion to recommend and implement new work procedures for the team staff that have broader departmental impact Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas Makes evaluative judgments to solve problems based on analysis of factual information resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents Ensures the quality of tasks provided by self and others on team Impacts the team and closely related work teams by influencing decisions through advice or facilitating services accountable for end results Developed communication to exchanges ideas and potentially complex sensitive information May act as backup for manager Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications 2 5 years relevant experienceBasic to intermediate level experience in a related role with previous people management experience Basic workforce analysis and reporting skills Education Bachelor s University degree or equivalent experience This job description provides a high level review of the types of work performed Other job related duties may be assigned as required Grade All Job Level All Job FunctionsAll Job Level All Job Functions MX Time Type Citi is an equal opportunity and affirmative action employer Minority Female Veteran Individuals with Disabilities Sexual Orientation Gender Identity Citigroup Inc and its subsidiaries Citi rdquo invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity CLICK HERE To view the EEO is the Law poster CLICK HERE To view the EEO is the Law Supplement CLICK HERE To view the EEO Policy Statement CLICK HERE To view the Pay Transparency Posting CLICK HERE

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