Trainee CCB
Citygroup
ZAPOPAN, Jalisco
hace 6 días

The Assistant Branch Manager is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team.

The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities :

  • Provide banking service to customers according to the current branch processes and procedures
  • Assist in creating an environment in which sales, service and operation employees and segment partners excel
  • Support portfolio growth and develop talent by coaching tellers to identify referral opportunities and perform sales / referral activities
  • Find solution to follow up disputed questions or customer’s complaint
  • Participate in vault opening / closure, register procedures and completion of all related documents
  • Inform and educate customers about banking products and services, remote channels, and mobile banking
  • Ensure compliance to operational goals, security procedures and risk requirements in accordance with existing procedures / processes
  • Responsible for assisting in managerial responsibilities
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Qualifications :

  • Previous experience in banking and management required
  • Demonstrated ability to motivate, and influence others
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Education :

  • Bachelor's Degree / University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - MX

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

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