Driver Operations Senior Analyst (service control)
hace 4 días

About the job :

As part of DiDi’s Operations team in Latin America, you will work directly with a diverse group of operations and marketing professionals to launch and expand DiDi’s Business Lines in Mexico.

You will learn and be responsible for in-depth data analysis to generate valuable insights for the business. You will create strategies for launching and scaling business lines together with senior operations managers.

You will be responsible for planning and executing campaigns for user acquisition, user retention, and user engagement by working closely with marketing, PR, and other cross-functional teams.

We’re looking for passionate, highly self-motivated, data-driven individuals who are committed to improving mobility in Mexico and making a positive impact in peoples’ everyday lives.

Your Responsibilities :

  • Join a fast-growing company project from the very early days and solve tough problems.
  • Get exposure to all areas of the business - product, marketing, tech and strategy.
  • Analyze and implement processes that will take the company to the next level.
  • Learn the tool-set required to be a successful entrepreneur.
  • Lead your own projects and implement new processes from day 1.
  • Work on the full deep-dive process; ideation, exploratory research, hypothesizing, project scoping, experimental design, communicating results, drawing insights, and recommending actions to the rest of the leadership team.
  • Develop investment strategies based on lifecycle profiles (existing users, new users, cross-sell, etc.) and user cohorts
  • Run experiments to better understand user behavior across different channels and levels of investment
  • Measures of success : acquisition cost, improving retention curves (by cohort and over time),
  • Finding and implementing cost-efficient, creative and conventional and unconventional channels to grow our customer base
  • Creating and executing strategies, testing and experimenting different growth methods
  • Identify channels to test, perform customer / audience segmentation analysis, optimizing and scaling performing channels
  • Working closely with the product and engineering team to build viral and growth loops to fuel the product to self-grow
  • Experiment and test ideas to reach potential new users
  • Build a small team of entrepreneurs
  • The Successful applicant :

  • Experience in high-performance environments, e.g. startups or strategy consulting.
  • Highly analytical and KPI-driven, with the ability to use structured and unstructured data to develop strategies and draw learnings.
  • Previous experience in a role requiring rigorous analytical, data-driven problem solving, quantitative analysis, and communicating findings to Co Founders / Leadership Teams.
  • Hands-on experience developing operations and customer service processes, driven by continuous learning & improvement.
  • Fluent in English and Spanish.
  • Discussing long-term strategy one day and getting their hands dirty building the next. You should be comfortable with ambiguity and risk associated with this type of business, but excited about the potential for huge growth in the near future.
  • Getting things done : Our team moves incredibly fast and this person needs to be able to plan and execute quickly without excuses.
  • You should be excited about experimenting, figuring out how to get things done yourself and failing fast so that we can continuously improve.

  • Customer focus : Human-centered design and a customer-first perspective are at the core of who we are. For you, building a solution and product which our clients love should be your top priority.
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