Customer Experience Business Data Senior Analyst (Rides )
Cuidad Mexico, Mexico
hace 2 días

Didi Chuxing ( DiDi ) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment.

Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities.

By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.

DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.

For more information, please visit : About the role In the street, at work, by Taxi or Express, as a driver or passenger, we are the starting point for thousands of people every day and we also want to be part of their professional path.

Didi's mission is to revolutionize urban mobility and transform the life of people. Diversity goes beyond ethnic, physical, sexual, sensory and gender differences! Our goal is to cultivate an inclusive environment by focusing on high performance and valuing diversity in our work environment.

We respect and value the differences! Come and be part of a diverse environment where your ideas and opinions will always be heard.

Inclusion and diversity are in our recruitment principles.

Your Responsabilities

  • Support the business leaders and operation managers for Mexican Operations in the development of the analytics roadmap and strategy, as well as new and emerging opportunities for insights.
  • Conduct data driven method to propel a healthy, sustainable, efficient and high-quality development of business
  • Provide support on business decisions, specific business topic analysis and basic data construction (index framework, report, dashboard, etc.
  • for CX DIDI food business.

  • Collaborate with a cross-functional department to perceive issues, analyze problems, suggest resolutions, push forward the implementation of projects, and iteratively build for optimizations.
  • The Successful Applicant

  • BS / MS / PhD degree in a quantitative discipline : statistics, applied mathematics, operation research, computer science, engineering, economics, etc.
  • 2+ years of experience in data analytics / data mining and statistical methods application. Management experience is preferred.
  • Programming-related knowledge and experience (SQL) Nice to have (Python, R, MATLAB & Tableau).
  • Strong data visualization skills are a plus, such as Excel pivot tables.
  • Familiar with data warehouse (architecture), machine learning a plus.
  • Ability to communicate findings clearly to both technical and non-technical audiences.
  • Comfortable working in a geographically distributed and cross-functional, multicultural environment.
  • Professional proficiency in Spanish and English (mandatory).
  • Based in CDMX / but some national travels are expected
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