Onsite Technical Support
Aguascalientes, Aguascalientes, México
hace 2 días
source : JobLeads

Onsite IT support for our Aguascalientes office

Onsite IT support for our Aguascalientes office. English required.

What can YOU expect in a career with Capgemini?

  • Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
  • You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
  • You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
  • Capgemini offers a competitive compensation and benefits package.
  • Headquartered in Paris, France, Capgemini has a presence of 2,400 consultants in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
  • Provides second-line investigation and diagnosis

    Resolves and closes incidents / service requests as per help desk procedures & allocated timelines

    Escalates unresolved incidents / service requests within agreed timescales

    Communicates with the leads and managers regarding incident progress

    Ensures tickets are always updated until issues are resolved

    Complies with global IT policies

    Liaises with Capgemini IT support groups and 3rd party providers when necessary

    Performs installation, personalization, and staging of PCs

    Performs IMAC (Install, Move, Add and Change)

    Conducts hardware and software maintenance and support

    Troubleshoots and resolves PC incidents and / or VIP requests

    Support for various ad-hoc initiatives / projects / audits / asset inventory

    Onsite Support for Global or Regional Group Infra or AM IT IM / AM hand / eyes need for ticket driven requests (Telephony, VTC, Network)

    Coordinates with Provisioning and Depot for hardware repair and swaps

    Assists with Site Security Officer (SSO) on IT security issues and Audits

    Assists local Server Team when server maintenance is required

    Creates / maintains documentation where required

    Special events coverage

    Connected Backup client support

    Local network support and / or assists centralized Network team

    Hardware / software setup, installation, configuration, upgrades, monitoring and troubleshooting

    Computer User account creation / deletion and file permissions

    Backup management and maintenance

    Windows system administration

    Strong Troubleshooting Skills

    Solid understanding of the IT Service Management concepts such as SLA, OLA, ITIL

    Audio Visual equipment like Polycom, Cisco, MS Surface Hub, and other presentation technologies is a plus

    Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Service Manager / Service Now

    Skills and Qualifications

    Minimum Education : Bachelor’s Degree in Computer Science or another relevant field

    3-5 years’ experience preferred

    English is required

    Willingness to work flexible hours when needed


    Ability to write technical support documentation a plus

    Good interpersonal communication skills

    Understanding of customer satisfaction principles and practices

    Team player

    Ability to work under pressure

    Good organizational and time management skills

    Good analytical and problem-solving skills

    Maintains strong attention to detail in high-pressure situations

    Strong communications skills, both written and oral

    Location : Aguascalientes, AGS Mexico office which is located at Paseo de San Telmo.

    You will love this job because

  • Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
  • Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart : Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
  • Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
  • Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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