JOB DESCRIPTION : IT Engineer
Location : Monterrey Branch 0921
The IT Engineer’s role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization.
The IT Engineer will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.
The IT Engineer will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
The IT Engineer will also define and implement IT policies, procedures and best practices.
Key Job Qualifications and essential duties :
Support in reporting and data analysis / updates (system generated Excel reports).
Collaborate with IT corporate in order to identify, recommend, develop, implement and support cost effective technology solutions
Administer ERP system (iScala). Knowledge of Navison (Microsoft) is an advantage.
Practice asset management for IT hardware, software and equipment
Negotiate and administer IT vendors and review service agreements with Branch Manager
Oversee provision of end-user services, including help desk, technical support services and provides advice to assist users
Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, printers, operating systems, hardware, software, peripherals and Office Automation equipment.
The IT Engineer should have the skills to drive solutions for hardware & network IT needs and also process and software development.
IT Engineer will be responsible for basic computer, software, and network troubleshooting and support.
Bilingual in Spanish and English
Other Qualifications :
Bachelor’s degree in Information Systems, Computer Science or related field, strongly preferred
Excellent written and oral communication skills
Well-versed applying good IT manufacturing practices
Humble and hands on to perform by example
Positive attitude to drive for solutions and results
Proven analytical and problem-solving skills
Solid knowledge on software development
3+ years of progressive IT experience in manufacturing environments
Indispensable domain of :
PBX / VoIp
Windows Server 2012 / 2016 / Office 365 / Windows10
ERPs (Epicor / iScala preffered)
SQL SERVER (projecting and programming)
Organization chart :
Position to which you report :
Organizationally : General Manager