Groups and Tours Operation Executive
TUI
Quintana Roo, Quintana Roo
hace 5 días
source : Ecadoo

Joining the TUI DX Groups Tours Team as Operation Executive you will be managing the operation of our Specialist Business clients round trips groups fly drive guaranteeing the highest levels of quality and generating loyalty by supporting their growth in destination nbsp nbsp TUI Destination Experiences or TUI DX for short is the world s leading provider of destination experiences With 9 000 diverse employees in 49 countries and head office locations including Palma de Mallorca Luton and Hannover We offer 14million guests a portfolio of excursions activities tours transfers and guest services TUI DX is part of TUI Group the world s leading tourism group nbsp What you will be doing Maintaining communication and productive relationships with our Specialist Business clients at operational administrative level Suppliers negotiations rates cancellation policies related to confirmed services requests Also searching for alternative providers for unconfirmed services Analysing improving profitability by managing costs and increasing sales by offering additional services Preparation clients travel documentation will include policies conditions addendum services vouchers roadmap for Self drive Coordination with our Traficc Team PRE operation arrangements DURING support the clients in destination POST clients feedback operational reports Supporting other TUI DX nbsp areas such as Commercial Finance nbsp Product teams by searching and providing quality information in order to manage customer complaints TTOO litigations and monitor deliverables and performance address underperformance to gain insights into how to improve performance and maximize growthCoordination with our Accounting Team will include closure of files costs ttv management of collections to non credit clients payments to prepaid providers nbsp What we are looking for An experienced individual in tourism business Someone with strong knowledge and understanding of booking and operation planning in Specialist Business area groups roundtrips fly drive Excellent communication skills both verbal and written in Spanish English additional languages such as German will be an advantage A well respected individual open to change and able to develop new and aligned ways to improve the business operations and to delight customers A pro active professional with a clear focus on quality and efficiency A talented professional who wants to learn grow and drive their careerA team player with a supportive attitude who appreciates nbsp to work in an international environment

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