CSR Solar Panels 01/20/20
Sitel
San Pedro Garza Garcia, Mexi, MX
hace 2 días
source : SuccessFactors

About Us

The Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline.

Duties include answering incoming calls and email requests to the service line and resolving all types of customer issues, providing assistance to installers in the field and providing support to other departments.

Job Summary

Knowledge of basic electrical theory or networking technology is required.

Knowledge of basic electrical theory or networking technology is required.

Customer focus and a service-oriented attitude are required.

Ability to communicate on the phone with customers while taking detailed notes is required.

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.

Proficiency with Salesforce / Master Data Record Keeping is preferred.

Attention to detail and a high level of accuracy are required.

Proficiency in the English and Spanish language, both written and verbal, is required.

Excellent interpersonal and communication skills are required.

Excellent organizational skills are required.

Ability to analyze and solve problems.

Ability to work under time pressure and stress.

Ability to handle multiple projects in parallel.

Ability to work individually as well as part of a team.

Knowledge of solar electric (PV) installation, system design and / or inspection is preferred.

Knowledge of mathematical concepts, including graphical representation of data, is preferred.

Bachelors

Combination of education and equivalent work experience in Engineering

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