At Tala, we’re working to improve the financial lives of millions of underserved people by creating new, accessible financial services around the world.
We are quickly growing in Mexico and looking for a talented Senior User Researcher to join us.
The Senior User Researcher will work from our Mexico office and be part of Tala’s global Insights team. The mission of Tala’s Insights Guild is to drive a collaborative process to generate trustworthy insights that lead to empathy-fueled action.
As a member of the Insights guild, our senior user researcher in MX will :
Contribute meaningfully to the growth of Tala’s MX business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, and behaviors.
Drive empathy-fueled action across Tala’s strategic efforts in areas such as current product improvements, experimental new product development, competitive analysis and financial health.
Implement best practices in human-centered design techniques and mixed research methods.
Design, execute and analyze actionable user research to contribute to strategic goals for Tala MX, using human-centered design techniques and mixed research methods.
Collaborate cross-functionally with team members across Tala through all stages of research to ensure a deep shared understanding of our users and drive empathy-fueled action.
Bachelor’s Degree or Master’s Degree in Business, Market Research, International Development or Social Sciences (Psychology, Communications, Anthropology, Sociology)
5+ years of experience in user research inside innovative consumer fintech, financial, mobile or digital companies
Empathy, knowledge and a deep desire to improve the lives of low- to middle-income financially underserved Mexicans.
Enjoys the benefits and challenges of working at a lean, growing start-up.
Natural collaborator and influencer with experience working cross-functionally with Product, Design, Credit, Data Analytics and Marketing / Growth team members in MX and abroad.
Inspires confidence through mastery of human-centered design techniques and mixed research methods : surveys, interviews, focus groups, concept testing, usability testing, etc.
Strong organizational and project management skills, including planning logistics, coordinating activities with various team members and flexibly adapting to changes.
Simple, trustworthy and clear style of communicating findings.
Fluent in English and Spanish.
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences.
We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.