The End to End Coordinators primary focus of supporting Senior Business Officers (SBO) and Marketing Associates, with all aspects of the Onboarding, Recertification and CSR processes.
The individual will act as liaison for the SBOs and Marketing Associates between Due Diligence, CARD / Recertification, Compliance and Corporate Social Responsibility (CSR) teams locally and globally.
The key focus of the team is to enhance execution for our clients.
Coordinate onboarding's and recertifications of clients, coordinating the process from the initial request to the final set up in downstream systems.
Act as a liaison for the SBO's and Marketing Associates between Due Diligence, CARD / Recertification, Compliance and CSR to enhance the level of execution for clients.
Prepare and submit MAOS form to provide all initial required documentation for client KYC to be performed by Due Diligence.
Follow up with Due Diligence to make sure KYC is complete.
Submit request via the MAOS workflow (including new accounts, approvals and amendments).
Assist with the completion of internal documents (RM Assessment, CAC form, Call Memo, Scoring Grid, and CSR MAOS screening).
Coordinate as needed with non-US Due Diligence, Compliance and CSR teams to ensure global flags are in place to avoid delays and reputational risk.
Centralize knowledge of KYC and CSR policies and procedures.
Cultivate relationships with Due Diligence and Compliance teams domestically and abroad.
Escalate urgent issues through the right channels in Compliance, Due Diligence, and Recertification and CSR teams as needed.
Research public information and documentation on our clients, and pass this information on to the appropriate teams
Manage client relationship for all KYC, Compliance, CSR questions and document requests.
Will report directly to the local Head of Operations and functionally to the Regional Head of DD