Payment Operation Lead Analyst
66215 Monterrey, NLE, Mexico
hace 2 días


Job Description Summary

Reporting to Energy ERP Transformation & Run Leader, this role is responsible for driving best-in-class customer support services to resolve payment issues on behalf of internal and external stakeholders.

Job Description

Essential Responsibilities

  • Single point of contact for a region / business for payment related issues, responsible for coordinating issue resolution across functions within expected SLA’s.
  • Build partnerships with upstream and downstream stakeholders to establish shared accountability in order to continuously improve payments process performance and quality.
  • Influence run teams to ensure best-in-class processes to sustain superior customer service.

  • Leverage ERP expertise to guide payment team members in completing root cause analysis and developing effective countermeasures to problems.
  • Commitment to a LEAN culture that facilitates risk mitigation and operational efficiency to meet customer expectations for SLA’s and Quality and to meet productivity goals.
  • Leverage lean tools to continuously improve processes to eliminate defects. Exhibit the GE behaviors of humility, transparency and focus.

  • Lead Daily Management meetings on Payment Issues. Drive and report out on KPI’s.
  • In collaboration with ERP Payments Leader & Program & Governance Leader, identify and support strategic projects to reduce payment failures and improve customer service.
  • Manage and escalate critical system and bank production issues requiring interface with Bank, IT and Product Management leaders to ensure timely resolution and contingency planning.
  • Ensure accountability for issue resolution & SOD; review and approve payment requests as needed
  • Qualification / Requirements

  • Bachelor's degree in business administration, finance, accounting, or related area.
  • Minimum of 5 years of financial services experience or S2P / treasury / payments experience
  • Minimum of 2 years experience leading a team or as an individual contributor in a problem-solving role
  • Strong written and verbal communication skills / bilingual (English / Spanish)
  • Desired Characteristics

  • English resume preferred
  • Knowledge of SAP and Oracle ERP’s. Other ERP’s a plus.
  • Broad understanding of banking networks, payment systems, collections, disbursements, FX, pooling / concentration, S2P processes.
  • Experience working in global business environment with a sound understanding of global process and transactional flows.
  • LEAN experience a plus.
  • Strong analytical and problem-solving skills and proven ability to coach teams to do the same.
  • Strong influencing skills across business functions and with external partners. Effective written and verbal communicator.
  • Strong organizational skills ability to effectively manage multiple tasks simultaneously in fast-paced environment.
  • Adaptable / flexible : open to change in response to new information, different or unexpected circumstances.
  • Able to work in ambiguous situations.
  • Experienced in a matrix and global environment preferred.
  • Additional Information

    Relocation Assistance Provided : No

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