The Sales Manager is responsible for identifying, creating and maintaining customer relationships to increase the business and income of the property.
The Sales Manager is responsible for prospecting, managing, maintaining and closing in an assigned territory with specific accounts.
The position will primarily focus on developing leisure and transitory business client revenue in the territory. The Sales Manager is responsible for identifying and managing the relationship with selected accounts and for maximizing all opportunities through those accounts as determined by the Regional Sales Director and the property General Manager.
The Sales Manager is required to develop online and face-to-face business relationships with clients and represent their hotel at industrial, global, national and regional functions, trade shows and missions.
Key metric for this position is to achieve or exceed annual revenue goals in line with the department’s annual strategic plan.
This will be accomplished by :
External Customer Facing :
Account Management : strategically developing and managing the account base through tactical approach to drive revenues.
Utilize account management system to document and profile all account activity and information.
Create and maintain strong customer relationships with accounts.
Customer Relationships requires face-to-face and online contact to develop and nurture relationships. This includes but is not limited to personal and virtual visits, entertainment, industry events, trade shows and client site inspections.
This position will be assigned an annual revenue goal that is developed at the account level for each managed account.
It is the responsibility of the Regional Sales Director, Global Sales and the property General Manager to develop the customer relationship with an eye on delivering revenue to or above goal for this position.
Corporate and Hotel Partnerships :
Work hand in hand with the Regional Sales and Marketing teams to develop and implement communication, marketing, and action plans for developing new accounts specific, generating revenue for the property.
Effective communication with internal customers including regional members of the Sales, Revenue Management, and Operations teams to maximize and leverage all revenue opportunities.
Assist other hotels where needed in educational opportunities of specific accounts and market.
Sales Administration :
Be responsible for administration of associated work including but not limited to expense reporting, booking of travel and office administration : 100% compliance required on departmental SOP’s.
Utilize Sales Force as the system of record for all customer transaction and discussions.
Participate as needed in weekly, monthly meetings with the Regional Sales team, Marketing team, and any other regional corporate initiatives.
Effectively lead the property Sales team, motivating and providing guidance to direct and indirect reports.
Determine the scope of responsibility of each of the positions of the property Sales team, and participate in the initial and ongoing recruiting processes.
Ensure the property Sales team has a clear goal setting, performance reviews, feedback, and training opportunities.
Education & Experience
Bachelor's degree required.
At least 3+ years of progressive experience in similar positions.
Excellent computer skills. Knowledge of Microsoft Office, Salesforce.com, Lanyon, Global Distribution Systems, and Online Booking Tools.
Sales and persuasion skills are indispensable requirements for this position in order to develop market.
Valid driver's license / passport.
Great presentation skills.
Original and creative thinking.
Strong collaboration skills, with internal colleagues, supervisors and other stakeholders.
Strong analytical skills, setting priorities, evaluating results.
Must possess well-developed interpersonal and communication skills, including ability to communicate effectively in Spanish and English.
Initiative, confidence, professionalism and good judgment, including anticipating what needs to be done before it becomes a necessity.
Must be effective in handling problems in the workplace, including anticipating, escalating, preventing, identifying and solving problems as necessary.
Must be effective at listening, understanding, and clarifying the concerns and issues raised by the team, customers, and colleagues.
Demonstrate ability to multi-task, prioritize and meet simultaneous deadlines with continual attention to detail.
Team player with strong work ethic.
Demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.