IT Support Analyst
DXC Technology Company
Mexico - Jalisco - Tlaquepaque
hace 55 días

Job Description :

  • This role is a face-to-face IT support position in our walk-in support center. The primary responsibility of the walk-
  • in support engineers is to resolve end-user IT issues with their PC or mobile devices providing nothing less than an awesome, but really really awesome customer service experience.

  • This role requires excellent and great customer services skills. This position is very customer centric, customer services is our number one priority.
  • One more time, the expectation for this role is to provide a world-class end-user support experience with an exceptional emphasis on quality resolutions and customer support.
  • This job requires the engineer to smile when greeting customers entering our walk-in support center, we want our customers to start their support experience off in the right mood.
  • This role requires the employee to be present at our walk-in support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
  • This role requires the employee to adhere to the dress code (issued team shirts / polos, pants / slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).
  • Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services.
  • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
  • Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.
  • Qualifications - Internal

    Education and Experience Required :

  • Bachelor’s degree in Management Information Systems / Computer Science or equivalent.
  • Must have experience providing customer service within a technical field.
  • Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
  • CompTia A+ Certification is desired.
  • 2+ years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.
  • Knowledge and Skills Required :

  • Strong written & spoken English communication skills is a requirement.
  • Experience with end-user IT support (e.g. Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Strong initiative, problem solving, priority setting, and collaboration skills.
  • Exhibits a high level of initiative and integrity.
  • Possess creative ability, credibility and self-confidence.
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