Sr Systems Integration Spc.
Honeywell
San Luis Potosi, SAN LUIS POTOSI, Mexico
hace 1 día

Sr. System Integration Sp. - InContact

  • Honeywell International is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services;
  • control technologies for buildings, homes and industry; automotive products; turbochargers and specialty materials. The company invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy.

    Sr. System Integration Sp . will be responsible for implementing cloud customer experience platform, NICE inContact, Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence across Honeywell’s customer contact centers.

    Key responsibilities

  • Providing technical configuration and programming as required
  • Provide inputs to costing plan for projects, risk analysis and change control
  • Conducting comprehensive cost / benefit analysis and provide inputs to business case for projects
  • Supervising during project life cycle
  • Providing technical support for the inContact applications running in production.
  • Qualifications :

  • Bachelor’s degree in Engineering or Information Sciences
  • Expertise in NICE inContact contact center technology stack like ACD / IVR, MAX, CxOne, Quality Management, ECHO / Satmetrix survey, WFM etc.
  • 5+ years of experience working in an implementation capacity with technical teams and business customers
  • At least one or two deployments using NICE InContact
  • Technical configuration experience with CRM systems
  • Identify optimization and automation opportunities, develop rollout and upgrade plans
  • Participate in deployment and transition into steady state operations
  • Act as a liaison between business, supplier partners & end users
  • Results-driven team player
  • Ability to work in a dynamic, changing environment.
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