LATAM Order Ops Specialist - Portuguese spoken
Hewlett Packard Enterprise
Tlaquepaque, Jalisco
hace 1 día

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the IT EDGE . Creating new customer experiences by building intelligent spaces and digital workspaces.

We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Executes operational activities related to the Quote-to-Cash Order Management Process, including sales order creation, coordination of fulfillment with Supply Chain, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.

Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements.

Records, updates and validates customer and deal information in systems in order to produce reports and analyses of sales processing activities

Responsibilities :

  • Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes
  • Reviews performance of sales processing activities for assigned areas and accounts
  • Analyzes results to identify issues and opportunities, and works directly with clients to resolve claims or inquiries
  • Provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction
  • Provides guidance and mentoring to less-experienced staff members
  • Accurately review inbound purchase orders to ensure compliance with our Order Acceptance Policy
  • Processes purchase orders into sales orders & resolves any electronic order fallout, within communicated SLAs
  • Manages exceptions and special requests in the area of Order Management & Post-Order Care
  • Coordinates customer’s change requests, per company policy
  • Ensures all orders are invoiced and closed in the system
  • Helps maximize quarterly revenue by collaborating with account stakeholders (Order Prioritization, Management of Shipped Not Invoiced, Invoice Generation & Delivery)
  • The Order Operations Specialist is the main point of contact for Customer, Partner and internal teams, including Supply Chain, Logistics, Legal / Contracts, Tax Dept, Revenue Recognition, Finance, and Sales / Quoting Team
  • Provides consultancy and guidance on the Open Order Management cycle and associated processes
  • Proactively communicates with customer and internal teams to progress orders within communicated SLAs
  • Ensures all SFDC tickets are acknowledged within 4 hours
  • Manages & finds solutions to queries and issues raised
  • Owns order expedite process and performs priority changes in SAP / S4
  • Ensures that the OM escalation process is followed properly and efficiently at all times
  • Provides clear and proactive communication on escalation status to internal stakeholders
  • Proactively escalates any recurring operational issues (IT / Systemic issues, etc.)
  • Ensures adequate backup coverage and account handover during vacations and other absences
  • Contributes to projects as needed
  • Education and Experience Required :

  • Written & verbal mastery of Portuguese , English and local language
  • First level university degree or equivalent experience required. May have advanced university degree.
  • Typically, 4-6 years’ experience in a fast-paced Order Management team
  • Previous experience supporting LATAM region preferred
  • Successful candidates will have broad background in different Order Submission and Fulfillment models
  • Experience in SAP and SFDC case management preferred
  • Knowledge and Skills :

  • Strong analytical, statistical and problem-solving skills.
  • Excellent written and verbal communication skills
  • Uses company tools & resources proficiently (i.e. SAP, SFDC, Microsoft Office Suite, etc)
  • Provides order backlog analysis and summary report to stakeholders recurrently
  • Strengthens our collaborative teamwork culture
  • Shares gained knowledge with teammates freely
  • Actively participates in & contributes to team staff meetings
  • Approaches all opportunities with a can do and team-centric attitude
  • If you are

  • Good at partnering, innovating, and making things happen. You are aligned to our core values.
  • Holding a first level university degree or equivalent experience
  • Significantly experienced in supply chain processes, business operations, strategy and demand
  • Understanding national and international trade requirements
  • Exceptional at analytical thinking, analysis, data modeling and problem-solving
  • Advanced in project and risk management while leading a team
  • Excellent in verbal and written communication in English and local language, including negotiation, presentation and influencing
  • Join us and make your mark!

    We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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