The Customer Success Manager CSM is responsible for direct interaction with the customers to help them take advantage in the best possible way of the companys solutions.
The CSM is a leading expert in data analysis, digital and performance marketing and all companys tools, and heshe supports the customers with hisher knowhow.
ResponsibilitiesAchievement of Companys customers onboarding and retention targets, including regular reporting on performance to colleagues in the management team.
Maintain current key customer relationships and expand the business at existing customers where the Company has a footprint.
Work closely with Sales team to seamlessly transition newly acquired customers into profitable longterm clients, especially taking care of customer needs and inputs for the definition of strategies.
Analyze all relevant data to define strategy proposals that will suit the need of customers while meeting their goals.Create and manage all onsite strategies for the customers within the region.
Keep a constant monitoring and reporting on the performance of each account, utilizing stateoftheart analytics techniques to identify and exploit improvement opportunities, while keeping the whole strategies aligned with the customers marketing strategy.
Help train new hires in the Customer Success area. RequirementsFluent Portuguese, Spanish and English language skills writtenspoken a must.
Advanced proficiency in Excel and PowerPoint.4 years experience in digital roles with knowledge of the digital media ecosystem.
Availability to travel worldwide to meet clients and attend training and company events. Most frequently to Milan, NYC, Palo Alto, Sao Paulo, Buenos Aires, Tokyo, Melburne, London, etc.