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The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.
This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution.
Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues.
The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect. The Network Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations.
Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Career Level Summary
Advanced knowledge of
Advanced understanding of
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Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary.
But, being a Racker a valued member of a winning team on an inspiring mission is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe.
We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
If you have a disability or special need that requires accommodation, please let us know.
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