General Description : To perform a variety of technical tasks servicing the entire district in the installation, troubleshooting, and repair of networked devices, peripheral equipment and software applications.
To provide technical support and respond to requests from District users regarding enterprise operations and procedures.
Essential Functions : Install and configure multi-platform network client devices and peripheral equipment, such as computers, printers, and scanners.
Assist users with the proper use of network client devices and peripherals per District standards. Identify and initiate resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction.
Assist users with the proper use of software applications, such as word processors, spreadsheet applications, database applications, presentation applications, web applications, and various educational applications per District standards.
Troubleshoot network computer equipment and software problems, perform hardware maintenance and software modifications on both PC and MAC platforms.
Assist in the installation of network components including cabling, switches, and network interface cards per District standards.
Assist with the support of academic computer labs in the installation and maintenance of computers, peripherals, and educational software applications including specialized systems to meet ADA requirements.
Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state of the art techniques when implementing office automation solutions.
Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.