Senior Customer Success Manager

Milestone

Mexico

hace 3 días

Primary Responsibilities

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their digital marketing goals

Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate digital marketing needs and strategies

Build and maintain trusting relationships at all levels including decision makers, influencers, stakeholders and operational teams

Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship

Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross functional Milestone teams to develop and execute omni channel digital marketing strategies that maximize value for customers

As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

Present the Milestone value proposition and solution set to customer audiences ranging from senior executives to operational teams

Educate customers on the value they can generate from the power of their Milestone solution

Gather customer feedback and communicate with internal Milestone teams to shape operational strategies and product roadmap

Achieve timely contract renewals and opportunities for upsell / cross-sell working with the sales team as needed

Required Skills / Experience

8+ years’ experience in a customer facing position preferably in a CSM role or account management role

Must be bilingual in Spanish

Highly energetic, with a passion for helping customers achieve expected business outcomes

Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including decision makers and functional teams

Excellent organization and project management capability

Excellent communications skills, both written and verbal, with the ability to communicate value

Ability to deliver effective presentations, group facilitation and one-on-one consultation

Ability to work as an independent contractor with the discipline to work with minimal supervision

Fast learner

Must have the ability to multitask in a dynamic, fast paced environment

Self-motivated, flexible and results driven

Excellent time management skills

Strong analytical and reporting skills

Bachelor’s degree

Preferred Knowledge, Skills, Abilities, And Background

Experience and / or domain knowledge in digital marketing highly desirable

Experience within hospitality industry (lodging, dining, tourism)

Experience in ecommerce

Experience in sales or account management

Analytical problem solver with critical thinking capability

Inc.

For over 20 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses.

Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies.

Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018.

Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company.

Top Reasons to Work for Milestone :

Great place to learn with phenomenal growth opportunity

Stable and rapidly growing company

Opportunity to work with amazing, creative, and talented teams

Great benefits medical, dental, vision, 401k and paid holidays

Phantom stock options, bonus initiatives offered (varies depending on position)

Exciting and innovative work environment

Friday breakfast social & happy hours get to know your teams and co-workers

Monthly events : birthday celebrations, ice cream socials, fondue

Quarterly teambuilding outings : picnics, BBQs, cooking classes, bowling, lake cruises

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