Collections Manager
Oportun. Inc
León, Guanajuato, México
hace 3 días
source : JobLeads

ABOUT OPORTUNOportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history.

By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit.

In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions.

When we work together, we can make life better.+ Lead collections team of 75-150 collectors at our Leon or Jalos site+ Rapidly grow top notch high performing teams to support Oportun’s growth.

  • Eventually manage 3-6 supervisors at our Leon or Jalos site+ Responsible for ensuring consistent hiring, training and quality assurance practices+ Ensure that all problems or issues encountered are resolved appropriately and in a timely manner in order to achieve and sustain high levels of customer satisfaction, and that all procedures and guidelines are followed.
  • Coach and mentor staff to improve performance, ensure career growth and succession planning.+ Establish adequate staffing levels to effectively manage monthly goals+ Effectively use collections systems to measure collection performance for clients and collectors, properly manage ongoing collections activities, achieve optimum results, and address and immediately resolve issues timely and accurately+ Identify opportunities to leverage product enhancements to increase production and to strengthen operational controls to ensure flawless execution of our collections treatment.
  • Internal / external quality assurance to ensure compliance with internal policies as well as all relevant state / federal and country specific collection laws.
  • Work with senior management to formulate and interpret policies, set goals, and create ways to increase overall productivity+ Fluency in Spanish and English is a must+ Self-starter, detail oriented, positive attitude+ Strong collaboration and leadership skills+ Excellent oral and written communication skills+ Prior experience as a Collections Manager / Director collecting on US based accounts+ Experience with the Fair Debt Collections Act+ Familiarity with traditional collection metrics (roll rates, liquidation and charge off rates)+ Familiarity with traditional collection strategies, tools and technology+ Must be able to analyze and use risk data to break down operational processes, identify opportunities and make recommendations to improve losses, expenses and controls+ Experience managing / working with groups remotely (preferred)Req No.
  • 2020-9459External Company Name : Oportun IncExternal Company URL : http : / / www.oportun.comStreet : Av. Francia 629 Local 1 y 2Post End Date : 8 / 31 / 2020

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