Req ID : 99795
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Help Desk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Principal Accountabilities :
Responds to customer technical problems / issues related to hardware, software and networking via e-mail / chat, online, social media and phone.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls / contacts.
Advises / educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of NTT DATA’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to NTT DATA standards.
Monitors and tracks issues to ensure accurate resolution.
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.