Cancún, QRoo.Posting Date Jun 10, 2019Job Number 19079122Job Category Rooms and Guest Services OperationsLocation Marriott Cancun Resort, Manzana 23-
Lote 41, Cancun, Quintana Roo, Mexico VIEW ON MAPBrand Marriott Hotels Resorts / JW MarriottSchedule Full-timePosition Type Non-
Management / HourlyStart Your Journey With UsMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-
crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.Job Summary Assist staff with expediting problem payments (e.
g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-
ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.
Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room / tax / incidentals, comp). Anticipate sold-
out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.
g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-
in. Review shift logs / daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift.
prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.