Customer Experience Intern (Only Students- Excel & Data Management)
99
Cuidad Mexico, Mexico
hace 2 días

Didi Chuxing ( DiDi ) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment.

Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities.

By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.

DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.

For more information, please visit : About the role. We are looking for a dynamic, energetic intern who is eager to learn about our company by assisting the Customer Experience team.

You will be working closely with our Learning, Development and Quality team to execute initiatives related to training and engagement of our Customer Service Representatives at our BPOs.

Your Responsabilities

  • Design and execute Learning & Development programs for the business in accordance to new products, processes, best practices and strategy
  • Conduct Training Needs Assessment to address performance gaps and define the best solutions for continuous improvement
  • Analyze current KPIs for CX, generating insights and acting in the main opportunities inside training team
  • Ensure our BPOs are in line with our training standards and playbooks
  • Deep dive in customer service interactions to identify qualitative insights and improvement opportunities
  • The Successful Applicant

  • Fluent in English and Spanish
  • Students ofbachelor’s degree
  • Proactive, hands-on and owner attitude
  • Must be customer-focused and possess the ability to develop creative solutions to a variety of complex problems
  • Comfort working in a geographically distributed, cross-functional and multinational environment
  • Ability to learn and solve problems in a complex environment
  • Data driven and logical thinking
  • Ability to work 6-8 hrs at least 4 days a week.
  • Have good communication skills (written and spoken) and relationship building between teams
  • Tolerance to change and uncertainty
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