Executive Services Senior Manager or Senior Strategic Consultant
hace 2 horas

About NCR NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries.

NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title : Senior Manager or Senior Strategic Consultant Grade : 14 YOU ARE : A natural at understanding the big picture.

You enjoy building relationships and are keen on helping people. And because you’re also adept at explaining technical information in ways everyone can understand, NCR has just the job for you.

You will constantly scan the horizon for ways we can grow our business. And this is where you’ll shine inspired by your thorough understanding of the ways NCR is moving the world forward, you’ll control key service relationships with our clients and customers.

This vigilance and command will require sharp focus, superb strategizing skills, and an ability to gather and remember details.

You’ve got this. Your unstoppable curiosity will drive you to solve problems, which will help NCR continue to make every day easier for everyone.

  • POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY : Responsible for the management of a large managed services engagement or the management of a number of smaller or less complex engagements;
  • Required to be engaged during the transition phase working in conjunction with the Transition Manager into the 'steady state' phase, ensuring that all the pre-

  • requisite service management tools, processes and resources are in place, tested and working, to the satisfaction of the customer Role responsible for being the single point of contact for service accountability globally Manages the delivery of NCR's services to the customer in a professional manner, creating positive Customer satisfaction;
  • Represents NCR's senior management to the customer Achieves or exceeds the financial goals established for the program; Achieves or exceeds the goals established in the contract or Statement of Work (SOW) Orchestrates all program activities in the program portfolio Develops program strategic plans collaborating with internal organizations Orchestrates the presentation of all program proposals, plans, NCR program methodologies and solution capabilities within NCR, to third party vendors and to the Customer;
  • Obtains sign-off from the Customer, third party vendors and internal NCR groups Manages program processes and coordinates multi-

  • functional resources to ensure goals, schedules and quality commitments are met; Reports program status versus plan to NCR management, Customer and third party management as appropriate;
  • Conducts post project and program reviews to measure performance versus goals and contribution to customer's effectiveness Create and implement a governance framework that will be used to ensure consistent service that meets or exceeds agreed service levels Ensure that all systems, both hardware and software are installed and operational prior to start of service;
  • Develop a complete Operations Manual and supporting documentation Responsible for identifying risks and issues, initiating mitigating strategies and taking corrective action as appropriate;
  • Identifying and managing dependencies with sub-Program projects, other Programs, other parts of NCR, and external organizations;
  • Identifying, forecasting and acquiring the resources required to deliver the Program, and ensuring their effective usage Manages the Program's budget, tracking and monitoring costs, and ensuring that the profitability targets are met;
  • Manages a team consisting of one or more Project Coordinators and Project Managers Provides recommendations to senior Region and BU management on technical area of expertise BASIC QUALIFICATIONS : Bachelor's Degree in related discipline 10+ years of related experience Advanced Project Management training Project Management Professional (PMP) Certification Excellent commercial skills with knowledge and experience in procurement, finance (budgets, costs, P&L) and legal agreements / contracts PREFERRED QUALIFICATIONS : Master’s Degree preferred Experience of managing third party suppliers Experience of working in a managed services or outsourcing environment, used to multi-

    tasking and moving from project to project EEO Statement Integrated into our shared values is NCR’s commitment to diversity.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.

    Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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