Req ID 107076 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Agent to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location Guadalajara, Jalisco.
Mexico. Requirements Availability to work 45 hours per week Advanced English Liking to work in IT Enviroment We Offer Competitive salary Grocery Tickets - 12 PERCENT of base salary Restaurant Tickets - 800 pesos per month 30 days of christmas bonus 10 days of vacations 90 PERCENT Vacation bonus 5 personal days per year Medical insurance (You and your family) Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company Activities General incident management Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures