Scope of Position
Ensure the highest Customer Service level, fulfilling all regulations, law, procedures, policies and corporate standards through the audit and sending of invoices.
Operational PerformanceComplete 52 hours training per year (4.33 per month)
Administration and Personnel Management
Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factors
Apply company controls, policies, procedures, processes are understood and applied
Own your self-development identify, follow-up and execute on your personal development goals.
Escalate necessary issues to immediate supervisor and / or Department Manager.
Security, Health and Safety
Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the work place environment.
Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.
Associated Audit Agent job responsibilities :
Maintains excellence in the execution of the service within the Accounting department.
Engage with team members daily, participate on check-in, weekly and monthly meetings as necessary.
Build healthy cross-functional relationship. Ensure a healthy work environment, promote team spirit and cohesiveness in the department and with other teams.
Own your self-development. Dedicate time to execute your personal development goals.
Understand and apply the Company controls, policies, process, applications, tools, and systems.
Participate in the accounting team on initiatives and projects as needed.
Participate in other department meetings, support projects and initiatives at every level.
Understand an comply with Company internal controls, specifically the Process control Documentation.
Apply compliance and diligently follow all company policies and regulations; performing the task at hand with outstanding integrity.
Maintain highest compliance levels for all applicable Accounting requirements.
Review the Monitor IVM from corporate.
Review the NO IVM report from Accounting, and follow it up, by ensure that the invoices are sent timely and comply KPIs established.
Provide recommendations to the Customer to make the process faster, more efficient and ensuring the Quality.
Clarify customer questions related to the billing process and ensure customer obtains accurate information.
Execute efficient and timely billing processing as well as timely submission to the customers utilizing the established and most efficient method (email, regular mail, FTP, CD, portal, etc.)
Ensure communication quality and timeliness respond customer inquiries within one hour.
Update and follow up on Billing Matrix report.
Ensure that the Customer’s files are complete.
To be the most effective in this position the ideal candidate should possess the following :
Degree : Bachelor's degree in Accounting / Finance, preferred.
1-2 years of experience in Accounting preferred.
Accounting and Finance knowledge.
Ability to learn and apply global logistics industry processes and procedures.
Customer Satisfaction oriented.
Professional written and verbal communication at all times.
Interpersonal and communication skills, ability to communicate at all levels written and oral communication.
Ability to relate and influence employees at all levels.
Time management skills and attention to detail.
Problem solving and business analytical skills.
Project management skills, and ability to multitask.
Ability to complete work within standard procedures, guidelines and office policies.
Self-driven personality and good business sense are expected.
Good computer skills, including data entry and knowledge of all Microsoft Office applications (intermediate level Excel skills).
Hands-on user skills with Expeditors’ applications as needed.
English and Spanish fluency.
Team work oriented.
Be proactive and show ownership in the assigned responsibilities.
Commitment to exemplify Expeditors’ culture at all times.
All your information will be kept confidential according to EEO guidelines.