GBS Director Transition & Transformation
Mexico City, México
hace 10 días

Job Description

  • Develop, manage the integrated implementation plan for Alcon Shared Services 1000 days strategy. Develop / Contribute to the shared services strategy on based on knowledge and awareness of various business scenarios that can apply
  • Define, design and devleop key process transformation areas required to enable succesful Shared Services organizational set-
  • up and implementation. Define, design and execute governance model for Alcon Shared Services organization

  • Coordinates with all relevant stakeholders to ensure integration, efficiency / effectiveness of the GBS implementation for Alcon.
  • Identify within current and non-current GBS scope future opportunities (need of cross functional solutions and / or new business for GBS)

  • Prepare annual GBS Transition & Transformation business plan and build budget for approvals. Build a shared services culture within the company
  • Define and apply a structured approach and methodology for driving the implementation of the Shared Services business model (i.
  • e migration methodology, cross functional projects required from day 1)

  • Define, propose and implement business solutions aligned to organizational objectives and constraints (i.e Shared Services location strategy, cross functional solutions, etc.
  • Implements all aspects of operational changes necessary to move from existing processes / teams into the new Alcon GBS Set-

    up, achieving a balance between speed of implementation and risk of disruption to services

  • Coordinate the execution of several programs / projects associated with Shared Services implementation; Manage and monitor the execution of all projects in the project portofolio on time, on budget and at expected level of quality
  • Develop and enable the deployment of required infrastructure (location, methodology, etc.) for in scope functions to achieve assigned targets associated with Shared Services implementation.
  • Define, excute portfolio / program / project governance. Provide superior level of customer service; collaborate with key stakeholders in delivering against expectations

  • Initiate standardization and promotes a standard and systematic approach to continuously improve business practices and performance in the shared services environment.
  • Ensures operational excellence and compliance in running the Transition & Transformation team and outsourced services providers (i.

    e. 3rd party services providers) during transition and stabilization period.

    Minimum requirements

  • University Degree, MBA is a plus
  • Certification and / or proven experience in Transformation / Project / Program management
  • Lean Six Sigma certification is a plus
  • Excellent English both spoken and written
  • Knowledge and 10+ years of experience in the BPO / Shared services environment
  • 5-8 years of experience in driving organizational transformation / change
  • 5+ years of experience in leading virtual teams and working in matrix organizations
  • 5+ years of experience in managing global, virtual teams
  • Experience of managing performance against SLAs
  • Experience in planning and deploying business solutions
  • Track record of managing big scale, complex & cross-functional projects (preferably transition and / or transformation projects).
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