Clinical / Technical Service Desk Analyst
NTT Data Vertex Software Inc.
Mexico, INDIA
hace 8 horas
source : TimesJobs

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical / Technical Service Desk Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.

This is a call center environment in which we support our customers 24x7x365. Shift work is required including nights, weekends, and / or holidays.

  • Role Responsibilities - As needed, this position would also assist with clinical troubleshooting, including EMR requests submitted via e-mail, Web, and voice mails;
  • examples include master files and category list modifications, smart lists, text, note support, etc. - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.

  • Responsible for driving resolution of incidents on a 24 / 7 desk Requirements - 4 years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required.
  • 1 years of technical troubleshooting experience. - Previous experience in a call center environment. - Demonstrates a service philosophy in all interactions with clinicians and colleagues.
  • Strong communication and interpersonal skills. - All candidates will have to be shift flexible. Night, weekend, and / or holiday work will be required.
  • Preferences - Associates degree, technical college or some college course work preferred - 1 years of experience in one or more of the following EMR applications Epic, Cerner, McKesson, Meditech, etc.

  • 2 years technical / clinical care delivery experience
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