NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Clinical / Technical Service Desk Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.
This is a call center environment in which we support our customers 24x7x365. Shift work is required including nights, weekends, and / or holidays.
examples include master files and category list modifications, smart lists, text, note support, etc. - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
Preferences - Associates degree, technical college or some college course work preferred - 1 years of experience in one or more of the following EMR applications Epic, Cerner, McKesson, Meditech, etc.