HR Specialist Moen
Smith & Nephew
Arthrocare Coyol, CRI
hace 6 horas

SUMMARY

Working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services APAC.

With a customer focused and professional manner, this role will be the first point of contact for HR queries from our customer base comprising of employees & managers at all levels and from all areas of the business.

Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), review and approval of notifications in Workday and producing relevant paperwork in line with agreed internal processes.

Having excellent organizational and administrative skills this person will manage their caseload and respond to all HR queries within agreed Service Level Agreements and in line with the processes of the Global Business Services function.

of Position

Execution of HR Service Delivery

  • First point of contact to our customer base for HR queries via telephone, email, case management system
  • Provide support to our customer base on all core processes provided by HR Services
  • Caseload management, responding to all employee HR queries within agreed SLA’s and in line with the processes of the Global Business Services function
  • Escalate tasks as appropriate to the broader HR team within agreed SLA
  • Follow-up cases to resolution
  • Review and approve notifications in Workday in line with processes
  • Produce relevant paperwork in line with agreed processes and timelines
  • Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
  • Maintain Personnel files
  • Responsible for conducting Exit Interviews and capturing exit data
  • Process Improvements, Projects & Metrics

  • Adherence to metrics and work within agreed Service Level Agreements
  • Minimal error rates and dissatisfied customers
  • Involvement in projects as required
  • Support the Employee Rewards Scheme (GEM)
  • Support Great Place to Work (GPTW)
  • Scope of Position Responsibilities :

    For Supervision : None

    None

    For Internal and External Relationships :

    All levels of employees and management. Contact with outside vendors, HR community and area businesses.

    Experience :

    Experience in a similar HR Services role or experience of working with HR function

    Customer service experience with the ability to professionally communicate at all levels

    Excellent organisational and administrative skills with a keen eye for detail and accuracy

    Ability to demonstrate integrity in all business interactions

    Analytical and problem solving capability

    Confident user of MS Office particularly, Outlook, Word, Excel

    Confidential data particular awareness of Data Protection

    Experience of working with HRM Technology systems & HR Case management systems

    Ability to demonstrate awareness of cultural differences and working practices is required

    Multi-lingual capabilities preferred

    Innovative and proactive in a fast-paced environment with a willingness to adapt

    To perform all activities in compliance with relevant GMP and Quality Systems standards and specifically with FDA Quality System Regulation and ISO 13485.

    To apply high standards of occupational Health & Safety in the workplace to comply with company policy and procedures.

    Education :

    Business degree and / or equivalent experience.

    Requirements

    Language Capabilities competent written and verbal

    Spanish - essential

    Portuguese - (dependent upon country support)

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