Customer Experience Intern (Only Students)-
Cuidad Mexico, Mexico
hace 4 días

About DiDi Didi Chuxing ( DiDi ) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation services for 550 million users across Asia, Latin America and Australia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions and food delivery.

Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide 10 billion passenger trips a year.

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry and communities to solve the world’s transportation, environmental and employment challenges with localized smart transportation innovations by leveraging its AI capabilities.

By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive and sustainable mobile transportation ecosystem for cities of future.

For more information, please visit : About the job We are looking for a dynamic, energetic intern who is eager to learn about our company by assisting CS and CS BPO.

You will be working closely with our team to conduct research, capture data and attend meetings where you will be asked to take minutes.

You will be involved in upcoming projects as well as assisting with current campaigns.

Your Responsabilities

  • Fulfill tasks set out by CS team.
  • Attend meetings and take minutes.
  • Perform data analysis and process Cards upload
  • Upload Process Cards updates.
  • Upload Templates for CS tool
  • Process Adherence auditing.
  • Create more information Site in CS tool.
  • The Success applicant

  • Students ofbachelor’s degree
  • Knowledge and interest in Data Science applied to business (Customer Experience).
  • At least 18 months before graduation
  • Advance skills on Excel / Access (SQL it's a must).
  • Outgoing person and have passion. Good at communication.
  • Comfort working in a geographically distributed and cross-functional, multinational environment.
  • Professional proficiency in Spanish and English.
  • Ability to learn.
  • Data driven is a must - Analytics
  • Ability to work 6-8 hrs at least 4 days a week.
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