Join a team recognized for leadership, innovation and diversity
Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe. You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way.
You will participate in prioritization, enhancements, break fix activities and stability analysis. You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience.
Perform daily operational tasks, analytics, and reporting of data from Nexthink (end user experience tool)
Perform deep analysis of incidents to identify trends that will feed into proactive problem management
Develop PowerShell scripts that will be executed in the global environment based off proactive problem management findings
Identification of incidents to be eliminated through technology or process changes and drive the implementation of those changes
Train peers in usage and best practices
Perform administrative tasks such as access management and basic server maintenance
YOU MUST HAVE
Two years of experience as a system (laptop / desktop) engineer or equivalent role
Experience in troubleshooting software and hardware issues
Skilled in scripting and automation with PowerShell 2.1 / 5.0
Experience in ServiceNow (ITSM Tool)
Advanced Excel skills (pivot tables, v-lookup, formulas, etc.)
BSc / MSc in Computer Science or equivalent
Exhibit good coding practices, write secure and quality code, understand the performance impact of your code, apply debugging and logging techniques
Prior experience in Problem Management
Proactive mindset to identify, develop and implement automated solutions before problems arise.
Strong analytical skills, problem-solving, quantitative, and conceptual skills
Experience in Agile methodology
Excellent customer service skills