Sr System Analyst/PowerShell
Honeywell Intelligrated
Av. Salvador Nava Martinez , San Luis Potosi, SAN LUIS POTOSI, Mexico
hace 4 días

Join a team recognized for leadership, innovation and diversity

Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe. You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way.

You will participate in prioritization, enhancements, break fix activities and stability analysis. You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience.

Key Responsibilities

  • Perform daily operational tasks, analytics, and reporting of data from Nexthink (end user experience tool)
  • Perform deep analysis of incidents to identify trends that will feed into proactive problem management
  • Develop PowerShell scripts that will be executed in the global environment based off proactive problem management findings
  • Identification of incidents to be eliminated through technology or process changes and drive the implementation of those changes
  • Train peers in usage and best practices
  • Perform administrative tasks such as access management and basic server maintenance

  • Two years of experience as a system (laptop / desktop) engineer or equivalent role
  • Experience in troubleshooting software and hardware issues
  • Skilled in scripting and automation with PowerShell 2.1 / 5.0
  • Experience in ServiceNow (ITSM Tool)
  • Advanced Excel skills (pivot tables, v-lookup, formulas, etc.)
  • BSc / MSc in Computer Science or equivalent

  • Exhibit good coding practices, write secure and quality code, understand the performance impact of your code, apply debugging and logging techniques
  • Prior experience in Problem Management
  • Proactive mindset to identify, develop and implement automated solutions before problems arise.
  • Strong analytical skills, problem-solving, quantitative, and conceptual skills
  • Experience in Agile methodology
  • Excellent customer service skills
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