As the Customer Success Director you have global accountability and responsibility for managing the relationship with Backbase customers.
You will be part of the global Backbase Management Team and you will responsible for all customer success operations, including account management, professional services and academy (training & certification).
Meet the Job 1. Customer Success Team Leadership Strategic account management together with Sales and Technology. You lead one, possibly two, global Customer Accounts together with a sales and technology director.
Working as a trilogy to empower Backbase people to make decisions and operate at a level that will ensure success for the client and Backbase.
Overall Delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value.
2. Cross Department Delivery You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.
create a culture of excellence and continuous improvement. Your overall success will be measured on revenue growth, customer satisfaction, customer retention, customer reference-ability and building a great work environment.
You will bring : Entrepreneurship and a high level of initiative. At least 10+ years of proven account management experience a digital, software or technology environment.
Pragmatic, proven leadership experience with the ability to build, motivate and direct customer success teams. Significant experience working with C-level Client executives regularly.
Excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
Why Backbase? Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences.
We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading fintech company. Agile is our middle name and we love pushing innovation in the digital banking world.
We make it work. And we’re not done innovating just yet. Our 600+ employees work together on better and more advanced products.
As we are in scaleup phase, we don’t believe in simply doing our jobs . We’ve always got room for new, creative talent to push us further.
What will you bring to make us stronger? We are organized to support you. You will receive time to educate yourself and will work with some of the best specialists in the business.
Having fun is allowed at Backbase : -). We are work and play. At Backbase, you can come as you are and say it like it is.