Role Summary :
We are looking for a person who has hands on experience in JDA WMS product (WMS Discrete) and has working experience either in Implementation or product / application support role.
In this role, the associate is expected to handle multiple projects of medium complexity in an independent manner working with the project teams and other Infrastructure teams in Cloud department.
Having good working knowledge in WMS Discrete version 2011 and above is a must. It is preferable if the candidate has worked in a more recent product version.
Should be ready for short term customer travels during implementation phase of the project. Should be a self-motivated leader in his / her own sense.
Role Details : Technical Architect
Should have good knowledge in the WMS Discrete suite of application specifically version 2011 and above.
Must have strong technical understanding of the various components of JDA WMS application vis-à-vis MOCA, MTF, Seamless, RPUX etc.
Must have proven capabilities in planning the project execution and assist the project managers in planning effort.
Should have knowledge of design methodologies in implementing the solution in JDA Cloud. The candidate should understand the enterprise integration methodologies with specific emphasis on real time systems integration using XML, TCP or UDP communications.
Candidate should possess sufficient knowledge of the various technical components involved in building a cloud environment Operating system, RDBMS (Specifically Oracle), Network, B2B Integration, DNS, File systems and Storage etc.
Candidate should have basic understanding of non-functional requirements that are to be considered during project implementation phase and should be able to engage with the customers in defining the NFR requirements.
Candidate should have advanced trouble shooting capabilities in dealing with a performance issue on the application deployed in Cloud.
This includes but not limited to Ability to generate and analyze a MOCA trace, Have knowledge of command profilers, Working knowledge of interpreting AWR,ADDM or Stats pack report etc.
Candidate should have good knowledge of various printing requirements and type of printers that are normally used in a warehouse and should be able to work with customer and guide them on the right solution.
Working knowledge of MOCA clustering is desirable. It would be advantageous if the candidate has worked on a clustered WMS set up in the past.
Candidate should be able to drive the production go-live or cut-over strategy and be able to track the deployment.
It is mandatory to have working knowledge of integrating WMS with other application components like WLM, EMS and Parcel.
Knowledge of sizing the environment on Cloud is desirable.
Should be able to participate in pre-sales calls and be able to provide inputs.
Should have proven expertise in understanding the criticality of the solution to the customers’ business and be able to provide appropriate solutions.
E.G : Knowledge of working with Fashion retailers, 3PL companies etc.
Understands how JDA solutions can be configured to better facilitate client business processes.
Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-
boarding of new customers or during upgrades or patch updates
Ensures quantity and quality content in the Knowledgebase.
Should be able to work independently on technical issues. Good knowledge of apache, IIS, JBoss, Weblogic (any one of them) will be helpful.
Provide hyper care support during go-live phase. This will require the associate to have good knowledge of the incident and problem management process.
General Skills and Requirements (all levels) :
Educational Qualifications Bachelor’s Degree in Engineering or Master’s degree in Computer Applications or other equivalent technical field.
Associate is expected to have good communication skills both verbal and written.
Associate should have strong inter personal skills and should be able to work with different teams within and outside of the organization.
Associate should be able to engage with the customers IT team and be comfortable in discussing the operational issues.
Associate has expert customer service / phones skills - Being able to walk customer associates through advanced tasks over the phone and dealing with difficult customers
Associate should be able to do a thorough follow up and make sure the issue is taken to closure.
Personality Fit Ability to work calmly under pressure and meet deadlines.Should be able to lead a team of 3-5 people independently.
Ability to make modifications to the systems with little or no interruption of service.Ability to organize tasks according to priorities.
Completes assigned work within allotted timeAssists Project Managers in planning effortsProvide Project Manager with precise and timely updates of ongoing activities and accomplishmentsNotify Project Manager promptly of any issues or delays in assigned activitiesStrong analytical and problem solving skills.
Flexible and maintains a teamwork attitude.
Work Experience Should Have 8 12 years’ work experienceMust have experience on JDA WMS Product.Proficient in Oracle SQL , PL / SQL , Shell scripting (UNIX, Perl), JavaProduct implementation cycle knowledge
Nice to have Cloud architecture basic knowledgeKnowledge of WMS conceptsImplementation experience Supply chain execution productOracle performance tuning experienceProficiency in Windows / Unix commands and troubleshooting skillsBasic networking / FTP conceptsKnowledge of incident, problem and change management process.
Proven knowledge in the configuration of the application in at least 3 key areas (Receiving, Allocation, Wave planning, Picking, Replenishment, Shipment, Reporting, labels, RF configuration etc).
Miscellaneous Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
Should be ready for short term travel to customer location during implementation phase of the project
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