Mexico ICG Operations & Technology Head
Citigroup Inc
hace 1 día


  • ICG O&T Head : The Mexico ICG O&T Head actively manages the ICG Operations and Technology (O&T) platform with a view toward : superior service delivery;
  • seeking innovative solutions to drive down the costs of production; maintaining an effective control and compliance environment in all departments;
  • ensuring implementation of new products and services in line with business and industry expectations; and developing, as well as retaining talent through a conducive working environment. Main responsibilities

  • Lead Operations, Operations & Technology Functions for the Institutional Client Group in Mexico.
  • Lead transformation projects for the franchise
  • Ensuring full compliance with Citi Policies, Procedures and Reporting Requirements in O&T
  • Manage the financial budget and Workforce plan continuously.
  • Ensure compliance with global standards, proactively managing EOL / EOVS components.
  • Manage human resources, improving in Voice of the Employee indicators constantly.
  • Manage service teams, improving in Voice of the Client indicators constantly.
  • Lead interaction with Internal Audit matters. Pass internal and external audits.
  • Serve as Subject Matter Expert in local market including industry committees.
  • Build a strategic network with Regional and Global SMEs and govern the Centers of Excellence.
  • Lead, manage and control financials, taxonomy, HCs and productivity initiatives.
  • Ensure a control robust environment and MCA rating for O&T.
  • Communicate effectively and constructively at all levels.
  • Partner and work collaboratively with all business leaders and colleagues both regionally and globally.
  • Understand the primary issues, problems and opportunities and develop appropriate solutions.
  • Able to influence at all levels without formal reporting lines.
  • Guarantee channels and mechanisms to maintain the relationship and official communications with the Business / user. Advise in Operations & Technology and methodologies of process improvement.
  • Manage the assigned project portfolios (Book of Work) including the administration of its budget and its result.
  • Plan and coordinate budgeting by establishing policies and processes for execution of expenditure on Technology Book of Work for all ICG.
  • Complies to the Country Governance Policy, CSC Handbook and O&T Roles and responsibilities handbook.
  • Academic Studies :

  • Bachelors degree, engineering or related
  • Preferably with MBA.
  • Specific Knowledge :

  • People Management Skills (10+ years of management experience)
  • Bilingual (Spanish and English).
  • Knowledge of Banking Products, Control and Risk Management (desirable 15+ years of industry experience)
  • Preferred Skills : -Industry knowledge : Demonstrate product and industry knowledge -Leading People / Embracing Diversity -

    Planning and Organizing :

  • Ability to work under pressure
  • Ability to adapt to a changing work environment
  • Good business / organization judgment-ability to make a good business Decision
  • Ability to manage multiple internal and external relationships
  • Risk Management : Ability to effectively mitigate risk within operations environment-Communication
  • Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
  • Ability to relay difficult decisions or communicate "bad news" effectively
  • Global Client Respect / Service : Establishes long term credibility and relationshipswith clients, anticipates client needs and proactively manages client expectations-
  • Teamwork / Interpersonal skills : Well developed interpersonal skills -Productivity / Project Management :

  • Ability to manage multiple objectives through effective time management and project management
  • Ability to develop innovative and creative solutions
  • Shared Responsibilities - Fully understand and implement Citi's values :
  • Responsibility to our clients, each other and our franchise
  • Leadership Standards desired for this position :

  • Develops Our People Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage
  • Drives Value for Clients Enables economic value and positive social impact for clients, companies, governments, and communities
  • Works as a Partner Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients
  • Champions Progress Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy
  • Lives Our Values Ensures systemically responsible outcomes while driving performance and balancing short and long term risks
  • Delivers Results Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results
  • Inscribirse
    Añadir a los favoritos
    Elimnar de mis favoritos
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación