DEMAND PLAN & CUSTOMER SERVICE MANAGER
Pernod Ricard
MX-Distrito Federal
hace 14 días

Description

DEMAND PLAN & CUSTOMER SERVICE MANAGER Position summary Develop best in class Customer Service department within House of Tequila, to support achieving our vision of becoming the 7th Brand Company in Pernod Ricard.

Secure 100% product availability in the short and long term for House of Tequila Brands (Olmeca, Atlos, Avion and Del Maguey) worldwide, by working closely with Pernod Ricard affiliates (+80 markets) and HoT operations team.

Key duties and responsibilities Develop the strategy and annual demand plan for House of Tequilas

  • Estimate 7 years demand plan to secure agave availability per market / brand as well as optimal security and ageing inventors
  • Support RSA process with Operations team
  • Ensure development and fulfillment of demand planning for HoT brands with PR affiliates on a monthly basis with a 12 months projection

  • Establish KPI’s and ensure monthly tracking to ensure optimal level of service to affiliates and avoid OOS
  • Ensure fulfillment of shipment plan
  • Recommend action plans if deviations of KPI’s
  • Control and optimize inventories in markets
  • Support integration of Avion and Del Maguey brands into HoT
  • Develop full understanding of production process Lead S&OP process between affiliates & HoT operations & marketing teams securing a fluent way of working liaison of these departments Engage and proactively seek process and cost optimization opportunities (Shipping, SKU management, inventories dry goods etc) Establish strong relationship with :

  • HoT team (Operations and Sales and Marketing)
  • Affiliate s logistics team
  • Production teams
  • Monitor correct invoicing (quantity, price, timing) Ensure correct documents for the brands export (certificates, renewals of contracts, letters, etc.

    Qualifications / profile : Total experience : 7-8 years·Industrial Engineer, Business Administration, International Business Administration or Commerce·3 years as Manager in Demand Planning or Customer Service departments·Fluent English (mandatory)·Fluent Spanish (mandatory) Capabilities : ·Leadership : influencing others, negotiation skills, entrepreneurship, results oriented, social skills, team and people management·Operational skills·Analytics·Travel up 20-

    30% of time mainly to production sites occasional international At Pernod Ricard Mexico we promote a work environment that fosters dignity and respect for We are all committed to reject discriminatory acts towards any person and for any reason.

    We avoid the use of inappropriate, discriminatory and disqualifying language. All those involved in the talent process are obliged to make decisions without taking into account conditions of inequality and based on concrete facts, such as criteria of merit and ability to carry out the job all, we value differences and do not have tolerance for discrimination.

    We are sure that a culture with a diversity of employees is a path to success and has a great impact on our business, since creativity is stimulated and new ideas are generated to make things different.

    Education Level

  • Bachelor's Degree
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