Order Management Specialist
ABB
Apodaca, Nuevo Leon, Mexico
hace 9 horas

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Provide internal and external customer support (e.g. basic technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities

  • Customer assistance. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and / or external teams.
  • Coordinates resolution with After-Sales Service and / or Spare Parts teams.

  • Customer requests. Coordinates appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.
  • g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

  • Customer relations. Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
  • Data analysis. Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
  • Targets. Tracks regular target performance and provides results to management.
  • Your background

  • BA / BS in Engineering or equivalent.
  • 2 years of experience.
  • English Advanced is a must.
  • Proficient in Microsoft Office.
  • Salesforce.
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