AWS Support Engineer
Definity First
Mexico
hace 13 días

We are looking for a AWS (Amazon Web Services) Support Engineer!

Responsibilites :

• Responsible for day-to-day customer care and administration of cloud services

• Respond to customer service issues using email, phone, and web conference technology

• Able to write effective handoff from shift-to-shift for cloud support issues

• Coordinate with other teams to handoff build guidance to complete orders where managed service support is request

• Coordinate with other services teams where cloud & virtualization specific issues are escalated

• Responsible for general health and maintenance of cloud service offerings

• Contribute to new products and feature enhancements and documentation

• Provide advice and information to customers and colleagues regarding Amazon Web Services and general cloud infrastructure as service offerings and best practices

• Produce written designs and documentation regarding proposed or actual cloud deployments

Desired knowledge :

• Experience with AWS IaaS and PaaS

• Experience with AWS services : EC2, Opsworks, S3, SQS, SES, RDS, DynamoDB, CloudWatch, CloudFormation, CloudTrail, Lambda, EFS, Glacier, Kinesis, AWS Glue, Athena, Redshift

• knowledge of UNIX systems (Linux) and Windows Server

• Analyze and resolve configuration issues in development, test, and production environments.

• Build effective monitoring, logging and auditing.

• Experience with scripting

• Experience with AWS and 3rd party monitoring tools

• Experience with Windows and Linux-based operating system configuration, automation and management

Extras :

• AWS Certified SysOps Administrator †Associate certification is a plus

• Some networking experience -routers, switches, firewalls.

• Solid research skills with an emphasis on finding and using information quickly

• Strong oral and written communication skills, team player mentality

Education

Computer Science / Information Technology Bachelor's Degree or equivalent

Some examples of what we offer

  • Competitive salary based on your skills & experience (regarding the IT field)
  • Different insurance plans to select
  • Microsoft Certifications subsidy
  • 10 vacation days since your starting day + 2 Personal Time Off days during the year
  • 10 days of paternity leave
  • Scholarship for English lessons
  • About Definity First

    Headquartered in San Diego, CA, with a state-of-the-art development facility in Monterrey, Mexico; Definity First serves businesses across North America.

    We have built and maintained business-critical Web platforms for small-to-medium businesses as well as large multi-national corporations.

    At Definity First we do not discriminate towards gender, age, sexual preferences / orientation, religion, pregnancy, ethnicity or place of origin.

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