OTC Lead (Order Validation / Billing)
At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this?
By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment.
By giving back in the communities we live in. By solving today’s challenges while constantly asking what’s next?’ So, what’s next in your future?
What you will do?
The Order to Cash (OTC) department s responsibility covers all processes related to receiving, processing and fulfilling customer s requests for goods or services and complete the Billing Process.
The Order to Cash department is continuously working on improvements and process enhancements to fulfill our customer s requirements in highest quality to ensure customer satisfaction.
As OTC Lead you will take full responsibility for the timely and accurate reporting of performance and results metrics. You will set up the structure to support ongoing activities, managing, motivating and developing team members.
You will also be expected to deliver department’s continuous quality improvements on financial reporting and control environment.
How you will do it
Leading, motivating and developing the team
Monitoring the performance and quality of the activities performed by the OTC team based on agreed measurable (KPI s) ensuring a timely reaction to any missed KPI targets
Continuously develop an effective team structure
Robust Talent Management; create and develop successions plan to help attract and retain talent within the OTC organization
Proactively engage with senior level stakeholder and develop relationships with internal / external customers.
Ensure a high standard of customer service and satisfaction is maintained
Lead of initiatives to improve profitability through continuous improvement and or cost optimization
Guaranteeing compliance with policies, procedures, SOX for all Team / Group Members
Ensuring ethical and accounting principle compliance
Ensuring that external partners (e.g. PWC) and regional partners receive accurate and timely information
Ensuring complete, accurate and timely processing of daily transactional volume
What we look for :
Bachelors or Masters
Experience working in a large corporate international organization
5-7+ years of professional experience
Ability to drive team performance through periods of change and transformation
Can proactively develop and enhance relationships with key senior level business stakeholders within a complex matrix organization
Has a strong customer focus and is able to identify and take advantage of opportunities to improve processes and customer satisfaction
Excellent communication, organizational and strategic planning skill
Must have a fluent level of English (spoken and written)
Must be proficient in Microsoft Office
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.