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The Network Specialist II is responsible for the day-to-day support to the Amcor Americas network performance, LAN & WAN.
This includes installation, support, maintenance and monitoring of the Amcor networking environment based on global standards.
This role serves as a lead for internal team projects in areas such as maintenance, asset refresh and acts as a subject matter expert for network related technologies.
You will be a part of the IT Center of Excellence team that is responsible for designing and developing scalable, maintainable, and highly available infrastructure to support business objectives for North and South America locations.
There are three major dimensions to this position :
Change management ability : strong communication and training skills. Ability to translate technical jargon into a user-friendly language.
Technical skills : experience with management of core network infrastructure services and monitoring processes. Good understanding of network, cybersecurity and data center infrastructure.
Ability to handle critical issues in a timely manner.
Project management : past project management experiences with demonstrated ability to lead a small project from beginning to end in an autonomous way.
Provides day-today support for the Amcor Americas network environment. Including managing incidents, changes, monitoring to provide pro-active resolution of issues and performing maintenance activities following ITIL principles.
Provides level II / III user support for network related incidents, requests and problem management
Lead team maintenance efforts including annual hardware asset refresh and annual software maintenance and patching
Ensures that all changes are reviewed and approved by appropriate management before resources are committed - this includes scheduling reviews with management and appropriate personnel to review the risks to business processes
Responsible for all activities relating to problem reporting and change control for assigned projects
Demonstrate research skills & the ability to self-direct training to keep current with technology advancements
Demonstrate and grow technical skills in OSI model, network switching, routing, web content filtering, firewall and load balancing technologies.
Technical area include : Networking Protocols / Services BGP, OSPF, IPSec, GRE, HSRP / VRRP, NAT / PAT, SNMP, MPLS, VPLS, QoS, Multicast, STP, 10GigE, GigE, 10 / 100 Ethernet, T1, DS3, GTM, LTM, DNS, Application Firewalls and Load Balancing
Grow and become a key technical subject matter expert for network technologies such as routing, switching, web content filtering, firewall, IPS and load balancing technologies
Diagnose and resolve problems across a variety of hardware and software platforms and vendors including Cisco, Citrix NetScaler, and more across our client base
Interact with global peers within the network technologies and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple, to the more complex
Document standard operating procedures, diagrams, and training materials for use by the team
Demonstrate skills to facilitate and coordinate internal team projects
Setup of standardized systems monitoring across all Americas sites
Collaborate and work closely with other members of the IT Operations team
The above list is not exhaustive but represents the main accountabilities expected of the role holder. In addition to the above the role holder will be expected to undertake all reasonable tasks as requested.
Major challenges & complexities
Describe the most difficult types of problems and / or major challenges faced in performing the job.
The ability to prioritize requests and manage time efficiently can be challenging. Multi-tasking is an everyday occurrence and requires total commitment to the tasks at hand.
Must be flexible and willing to take the extra step to ensure customer satisfaction.
Customer service excellence is a key element of this position and so it is imperative that professionalism is always maintained, and standards are not compromised.
List the titles of individuals, departments and organisations with which the job has the most frequent contact. This should include contacts both inside and outside the organisation.
Amcor Group IT global and regional teams
Business Group IT Teams / management
Amcor Co-workers (End-users)
3rd Party Vendors (hardware, software, services, and IT contractors for site support)
Amcor business partners and clients
Qualifications / Requirements
Formal Qualifications and Experience
Bachelor’s degree in computer science or equivalent experience / studies
Minimum of 4 - 6 years experience in a technical IT Environment
On-call based on a rotating 24x7 schedule
ITIL certificate is considered plus
CISSP is considered a plus
Knowledge / Skills / Abilities / Behaviours (please also refer to the core competencies reflected in the Amcor Leadership Framework overleaf, in addition to defining any key technical skills or other key attributes specific for this position)
Good knowledge of infrastructure subjects, technological trends and innovation
Solid knowledge of Cisco technlologies, firewalls and WiFi
Good understanding of systems monitoring and experience in setting up monitoring tools
Experience in project management
Ability to work under pressure in a high throughput business environment
Excellent organization skills; able to plan, organize and prioritize workload
Excellent communication skills with the ability to communicate at all levels in English
Willingness to learn and be adaptable to the changing requirements of the job
Good attention to detail
Required Leadership Framework competencies :
Drive for Results
Learning on the Fly
Functional / Technical Skills
Ability to work in a remote team with high degree of self sufficiency
Travel within the Americas may be required