Compliance Audit Analyst
Tala
Mexico City
hace 1 día

Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally.

More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services.

Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India. Tala is seeking a Compliance Audit Analyst to support Tala’s compliance infrastructure through monitoring policies and procedures, helping to implement and enforce internal controls and provide regular reporting to the company’s Compliance group.

This is a key role in Tala’s consumer compliance program and supports other regulatory initiatives. Responsible for executing audits in assigned areas, ensuring monitoring and testing various aspects of the company’s operations including (i) auditing payments, adjustments, account revisions, (ii) ensuring complaints are investigated, (iii) reviewing suspicious activity, (iv) supporting any required AML auditing and reporting* and (v) other reviews as defined by the global compliance team.

Tala is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.

Great candidates will have extensive knowledge of Tala’s products and services, as well as the local landscape. You can and will roll up your sleeves to solve problems.

You have a deep sense of accountability for (and demonstrated experience delivering) results. You work well with little supervision and have a high level of integrity.

You are comfortable producing a high level of detailed and accurate documentation and reporting. Your teams and colleagues would describe you as an excellent communicator and decision-maker, strong attention to detail, highly ethical, collaborative problem solver, and highly accountable.

This role will work closely with our local legal team, external vendors and internal teams.

What you'll do :

  • Perform internal audits on assigned processes based on risk including annual, periodic, and ad-hoc.
  • Perform vendor audits to ensure compliance and reduce risk including annual, periodic, and ad-hoc.
  • Scope, design, execute, and finalize audit programs.
  • Track findings and follow up with responsible parties for resolution.
  • Ensure monitoring of customer complaint tracking, resolution, and reporting.
  • Ability to identify trends and help the team resolve immediately.
  • Design reviews of gaps accordingly.
  • Ensuring adherence to Global Complaints Policy.
  • Day to day or periodic ownership of required internal compliance audits including data privacy, payments, adjustments, demographic changes, collection practices, and policy adherence.
  • Monitor and conduct compliance training.
  • Audits the adequacy of controls and monitoring within the business units.
  • Design applicable controls where needed.
  • Collaborate with counsel on risk areas and perform periodic regulatory audits, as directed by counsel.
  • Oversight of fraudulent card activity, detection, and prevention* ensuring monitoring, controls, and reporting are in place.
  • Due diligence for new and proposed Tier 1 vendors.
  • Utilize and help develop reports in Looker or other sources to facilitate ongoing controls and monitoring.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • May assist in related policy creation.
  • Other related duties as assigned.
  • Anti money laundering checks*
  • indicates tasks that may not be performed in every country
  • What you'll need :

  • Knowledge of financial services products and services as well as the ability to understand operational processes, specifically lending.
  • Knowledge of audit best practices and experience designing and executing an audit program from scoping through exit reporting.
  • Proficient in Microsoft Office and Google products.
  • Strong analytical and communication skills.
  • Strong attention to detail and highly organized.
  • Appropriate level of assertiveness and maturity.
  • Ability to work independently.
  • Ability to collaborate with key stakeholders, including our Legal teamSuperior judgment and rigor in relation to problem solving and appropriate escalation of issues.
  • Demonstrated ability to work efficiently and independently, prioritize workflow, meet demanding deadlines, and manage multi-faceted projects in a fast-moving environment.
  • Proficient in English.
  • Strong communication skills and ability to communicate findings and recommendations effectively.
  • Empathy.
  • Willingness to work across time zones globally as this role reports to the US Headquarters.
  • Preferred Qualifications :

  • Experience working in a startup environment.
  • Experience with SQL, Looker or other reporting tools.
  • At least 2 years of banking or Fintech experience.
  • Collections, customer experience, or call quality experience preferred.
  • Experience with a big 4 audit or consulting firm strongly preferred.
  • Supervisory experience.
  • About Tala

    Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy.

    We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience.

    We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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